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I had the best customer service. I made a mistake on my order and immediately called (after hours) and then sent an email as well. My fingers were crossed that they would honor the change I had made (I accidentally put the wrong date of birth) My email account was then down from the internet so I just waited to see what would happen, and YIPPEE they made the change and put the right information on the tshirt!!! So very pleased with entire transaction. Would highly recommend based on my first experience with this company.