Personalization FAQs and Size Charts

Frequently Asked Questions

  1. Help with Personalization
  2. Shipping Information
  3. Information about Ordering
  4. Customer Service

Help with personalization

  1. How do I personalize my item?

    Fill out the personalization fields provided on the item page. This will allow our production team the necessary information so we may create your personalized gift exactly how you want it. It is important to note that some items do not allow for personalization, in which case you can simply add the item to your cart and it will arrive as shown.

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  2. What does "Any Title Here" mean?

    Wherever you see a product with a title on it such as Grandma or Grandpa or Mom or Dad, you can change the title to almost anything you like. Maybe you call your Grandma, Mamaw, or maybe you'd like the item to say Aunt Sally. In almost every case, the title does not have to be as pictured, simply type in what title you would like.

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  3. Can I have the names on my shirt in a certain order or with specific colors?

    The personalization pattern changes with each design, so we do not offer name placement or color guarantees.

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  4. What if I have only one child or grandchild?

    Don't worry, we automatically change the design. For example: "Grandma's Heavenly Blessings" is changed to: "Grandma's Heavenly Blessing"

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  5. What is preview and how does it work?

    On many items, we offer an electronic representation of what your personalized gift would look like based on the personalization fields you have completed. This is a virtual representation of the final product and is only to be used as a guide of what your gift will look like.

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Shipping Information

  1. How long will it take to get my order?

    Using Standard Economy shipping, most orders arrive in 1-2 weeks.
    Using Premium Ground service, orders are delivered in 5-7 business days.
    Rush orders are delivered in 3 to 4 business days.
    Express orders are delivered in 2 to 3 business days.

    Urgent orders are delivered in 1 business days.

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  2. How will my order ship? ships orders to arrive promptly via UPS, FedEx or USPS.

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  3. What are shipping charges?

    Shipping Charges

    Order Total Shipping Charge
    Up To $9.99 as low as $4.99
    $10.00 To $19.99 as low as $5.99
    $20.00 to $29.99 as low as $7.49
    $30.00 to $44.99 as low as $8.49
    $45.00 to $59.99 as low as $9.49
    $60.00 to $74.99 as low as $10.49
    $75.00 to $99.99 as low as $11.49
    $100.00 to $149.99 as low as $12.49
    Over $150.00 as low as $14.99
    Most orders arrive in 5-7 business days via Premium Ground Service. Above prices reflect Standard Economy shipping.

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  4. Rush Shipping:

    Do you require your gift to arrive quickly? We offer faster shipping methods.

    Rush Service (3-4 day Delivery) - Add $8.00 to Premium Ground Shipping Charges;
    Express Service (2-3 day Delivery) - Add $14.00 to Premium Ground Shipping Charges;

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  5. I want to order by mail. What address should I send my mail order to?

    Mail orders should be addressed to:
    109 Shore Drive
    Burr Ridge, IL 60527

    Download an Order Form by clicking here.

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  6. Can I ship my order Internationally?

    We ship to the United States and Canada only. If ordering for another country, you may wish to ship the item to someone in the USA who will then forward the item for you. Shipments to Canada may be subject to Taxes, Tariffs and Duties and the recipient is responsible for all of these charges.

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Information about Ordering

  1. I just placed my order and I have to change something. What do I do?

    Your order enters our production facility right after it is placed, so that we can provide you with very fast service. For this reason, changes to orders are not permitted. We encourage you to take a few extra moments to review your order before submitting it, to check your spelling and to make sure you haven't left anyone out. If you've made a mistake and need to re-order, we'll be happy to offer you a generous 50% discount to do so.

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  2. Do you charge state tax on orders?

    By Illinois Law, we collect sales tax of 7.25% on the entire purchase amount.

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  • How do I know what size to get?

    We use American brand name adult T-Shirts and Sweatshirts in Unisex sizes. Our sweatshirts are 50/50 Cotton/Polyester and run very true to size with very little shrinkage. Our t-shirts are 100% Cotton and may experience limited shrinkage.

    The body width is measured approximately 1 inches below the armhole point across the garment from edge to edge.
    The body length is measured in a straight line from the highest point of the shoulder at the join of the collar to body to the bottom edge.

    A garment is measured on a flat work station with the front of the garment facing up. The garment is measured in a relaxed state.
    ADULT Unisex T-Shirt Sizes (May Vary)
    Size Width Length
    SM 18" 28"
    MD 20" 29"
    LG 22" 30"
    XL 24" 31"
    2XL 26" 32"
    3XL 28" 33"
    T-Shirt Size

    ADULT Unisex Sweatshirt Sizes (May Vary)
    Size Width Length Sleeve Length
    SM 20" 27" 35"
    MD 22" 28" 36"
    LG 24" 29" 37"
    XL 26" 30" 38"
    2XL 28" 31" 39"
    3XL 30" 32" 40"
    Sweatshirt Size

    ADULT Ladies' Fitted T-Shirt Sizes (May Vary)
    Size Width Length
    SM 17.25" 25.5"
    MD 19.25" 26"
    LG 21.25" 27"
    XL 23.5" 28"
    2XL 25.5" 28.5"
    3XL 27.5" 29"
    Ladies Fitted T-Shirt Size

    ADULT Ladies' Zippered Hoodie Sizes (May Vary)
    Size Width Length Sleeve Length Waist
    SM 18" 26" 32 1/2" 28" - 29"
    MD 19" 27" 33" 30" - 31"
    LG 20" 28" 33 1/2" 32" - 33"
    XL 21" 29" 34" 34" - 35"
    2XL 22" 30" 34 1/2" 36" - 37"
    Zippered Hoodie
    Zippered hoodies feature Petite - Fitted sizes. Zippered hoodies run small  in size and are form fitting.
    ADULT Ladies' Tank Top Sizes (May Vary)
    Size A - Length B - Chest
    SM 27" 10 3/4"
    MD 28" 11 3/4"
    LG 29" 12 1/2"
    XL 30" 13 1/2"
    2XL 31" 14 1/2"
    Ladies' Tank Top

    ADULT Ladies' Yoga Pants Sizes (May Vary)
    Size A - Inseam B - Waist
    SM 30 1/2" 29"
    MD 31 1/2" 31"
    LG 32 1/2" 33"
    XL 33 1/2" 35"
    2XL 34 1/2" 37"
    Ladies' Yoga Pants

    ADULT Ladies' Jersey Pant Sizes (May Vary)
    Size A - Inseam
    B - Waist
    SM 32 1/2" 16 1/2"
    MD 33 1/2" 17 1/2"
    LG 34" 18 1/2"
    XL 34 1/2" 19 1/2"
    2XL 35" 20 1/2"
    Jersey Pant Sizes Size

    YOUTH Unisex T-Shirt Sizes (May Vary)
    Size Width Length Age Height
    XS (2/4) 15" 19" 5-6 43"-46"
    SM (6/8) 17" 21" 7-8 50"-52"
    MD (10/12) 18" 22.5" 10 54"-58"
    LG (14/16) 19" 24" 12 58.5"-60"
    T-Shirt Size

    YOUTH Unisex Sweatshirt Sizes (May Vary)
    Size Width Length Sleeve Age Height
    XS (2/4) 15" 19" 23.5" 5-6 43"-46"
    SM (6/8) 17" 21" 26.5" 7-8 50"-52"
    MD (10/12) 18" 22.5" 27.75" 10 54"-58"
    LG (14/16) 19" 24" 30.25" 12 58.5"-60"
    Sweatshirt Size

    Wooden Picture Frame Sizes
    Photo Sizes Outer Length
    Outer Width
    #1 - 4"x6" Photo 8 3/4" 6 3/4"
    #2 - 5"x7" Photo 9 3/4" 7 3/4"
    #3 - 8"x10" Photo 12 3/4" 10 3/4"
    Wooden Picture Frame Sizes

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  • Customer Service

    1. There's a problem with an order I received. What do I do? makes is a priority to make shopping for personalized gifts as easy and effortless as possible. We put quality service first, so we take every measure that we can to ensure that your order is made with care correctly and sent to you in a timely fashion. We are proud of the products that we create and want to do everything that we can to make our customers happy.

      Unfortunately, everyone (including us) makes mistakes sometimes, and we want to do everything that we can to fix them! If you see anything defective or incorrect with the item you received, please call us toll-free at 866-443-8748 or email us at We may request a photo of the item you have received for review so that we can offer the best possible resolution for you. If a return is authorized you may return your item to us in its original packaging within 30 days of receipt for a an exchange or refund. We do not refund shipping costs or the cost of return shipping. If your item arrived as ordered with no defects or mistakes, we are unable to accept the item for a return

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    2. Can I add names to an item that I already have?

      We're not able to add names to an existing item. However, if you've purchased an item from us in the past year and want to add names, we'll be happy to make another for you at a discounted price.  Doing so will allow you to keep the original item, and not spend any time, trouble or money to ship it back to us.  Simply call us, toll-free, at 1-866-443-8748 to arrange for a discounted replacement.

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    3. How can I contact you?

      Click on the Contact Us link in the Customer Service menu.

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